The Hajj is an annual Islamic pilgrimage to Mecca, and a mandatory religious duty for Muslims which must be carried out at least once in their lifetime by all adult Muslims who are physically and financially capable of undertaking the journey, and can support their family during their absence.

Millions of Muslims perform Hajj every year, emergency response application is customised to allow them to report an incident in case of an emergency to the Hajj Command and Control center and seek assistance in the most critical time.